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Lecturer(s)
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Prošková Ivana, Mgr. Ph.D.
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Brecherová Jitka, Mgr. Ing. Ph.D. et Ph.D., MBA
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Course content
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1. Methods and forms of communication, communication schemes. 2. Principle and strategy of effective communication. 3. Techniques of active listening in communication. 4. Social perception and attributional styles in communication. 5. Effectively managing the interview and asking questions. 6. Principles of constructive criticism and effective negotiation strategies. 7. Neurolinguistic programming in communication. 8. Transaction analysis and scenarios in communication. 9. Disorders of effective communication in interpersonal relationships. 10. Passive and aggressive forms of communication, mobbing and bossing. 11. Assertive forms of communication, assertive techniques. 12. Conflicts, strategies for solving conflict situations. 13. Crisis communication, effective management of challenging life situations. 14. Mass communication, manipulative scenarios. 15. Effective management of social groups, cooperative forms of interaction.
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Learning activities and teaching methods
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- Contact hours
- 45 hours per semester
- Presentation preparation (report) (1-10)
- 5 hours per semester
- Practical training (number of hours)
- 30 hours per semester
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| prerequisite |
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| Knowledge |
|---|
| are not required |
| Skills |
|---|
| are not required |
| Competences |
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| N/A |
| learning outcomes |
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| Knowledge |
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| characterizes types of communication (verbal and non-verbal) |
| defines the principles of effective interpersonal communication and (inter)group interaction |
| will explain the types and causes of communication errors |
| characterizes individual manifestations of social behavior (aggression, manipulation, passivity, assertiveness, workplace bullying) |
| defines assertiveness, enumerates assertive rights and obligations |
| will clarify assertive techniques |
| characterizes the specific features of crisis communication |
| will describe effective responses and negotiation strategies in conflict and challenging life situations |
| classifies social groups and elucidates the processes of group dynamics |
| Skills |
|---|
| analyzes the process of communication |
| will evaluate methods of social communication and social behavior in interpersonal interactions |
| recognizes individual styles of social behavior (aggression, manipulation, passivity, assertiveness) |
| reflects group events and own behavior |
| applies techniques of active listening, assertive communication and negotiation strategies |
| analyzes and functionally resolves conflictual communication situations |
| conducts effective (inter)group communication with regard to the hierarchy of social positions |
| Competences |
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| N/A |
| teaching methods |
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| Knowledge |
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| Task-based study method |
| Skills |
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| Situation.... |
| Staging methods, role playing |
| Competences |
|---|
| Task-based study method |
| assessment methods |
|---|
| Knowledge |
|---|
| Self-evaluation |
| Formative evaluation |
| Skills |
|---|
| Self-evaluation |
| Formative evaluation |
| Skills demonstration during practicum |
| Competences |
|---|
| Skills demonstration during practicum |
| Formative evaluation |
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Recommended literature
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Chichirez CM, Purcărea VL. Interpersonal communication in healthcare. Journal of medicine and life. 2018 Apr -Jun;11(2):119-22. .
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Ratna H. The Importance of Effective Communication in Healthcare Practice, Harvard Public Health Review. 2019;(23):1-6..
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Berne, Eric. Jak si lidé hrají. Vyd. 1. Praha : Portál, 2011. ISBN 978-80-7367-992-7.
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CARNEGIE, D. Jak získávat přátele a působit na lidi. Praha : Beta, 2002. ISBN 80-7306-051-5.
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HAYES, N. Základy sociální psychologie. Vyd. 4. Praha : Portál, 2007. ISBN 978-80-7367-283-6.
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HERMOCHOVÁ, S. Hry pro dospělé. Vyd. 1. Praha : Grada, 2004. ISBN 80-247-0817-5.
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Janoušek, Jaromír. Verbální komunikace a lidská psychika. Vyd. 1. Praha : Grada, 2007. ISBN 978-80-247-1594-0.
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KOMÁRKOVÁ, R., SLAMĚNÍK, I., VÝROST, J. Aplikovaná sociální psychologie III. Praha, 2001. ISBN 80-247-0180-4.
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Mikuláštík, Milan. Komunikační dovednosti v praxi. 2., dopl. a pĹeprac. vyd. Praha : Grada, 2010. ISBN 978-80-247-2339-6.
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Mlčák, Zdeněk. Prosociální chování v kontextu dispozičních aspektů osobnosti. Vyd. 1. Ostrava : Ostravská univerzita v Ostravě, Filozofická fakulta, 2010. ISBN 978-80-7368-857-8.
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Novák, Tomáš; Capponi, Věra. Asertivně do života. 3., aktualiz. a dopl. vyd. Praha : Grada, 2012. ISBN 978-80-247-3869-7.
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Praško, Ján; Prašková, Hana. Asertivitou proti stresu. 1. vyd. Praha : Grada, 1996. ISBN 80-7169-334-0.
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Vybíral, Zbyněk. Psychologie komunikace. Vyd. 2. Praha : Portál, 2009. ISBN 978-80-7367-387-1.
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Výrost, Jozef,; Slaměník, Ivan,; Sollárová, Eva. Sociální psychologie : teorie, metody, aplikace. Vydání 1. 2019. ISBN 978-80-247-5775-9.
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Zahrádková, Eva. Teambuilding : cesta k efektivní spolupráci. Vyd. 1. Praha : Portál, 2005. ISBN 80-7367-042-9.
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