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Lecturer(s)
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Michalák Vlastimil, PhDr. Mgr. Ph.D., MBA
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Špidlenová Barbora, PhDr. Mgr. Ph.D.
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Course content
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1. - 2. General introduction to the quality and safety of provided health services - international standards of the ISO 9001, 15189, 19011 series. Legislation in the field of quality in the health sector (laws, decrees and methodological instructions). Other quality management systems. 3. - 4. Education in physiotherapy in the Czech Republic and the EU, professional organizations. Physiotherapy care standards, correct management of medical documentation. 5. Strategic management of the quality of health care. 6. Audits of the quality management system, requirements for an internal quality auditor. 7. Physiotherapy care quality indicators and their monitoring. 8. Risk management and prevention of adverse events in healthcare facilities, including monitoring and evaluation. 9. Internal and external control of the quality of care provided. 10. Creation of controlled documentation. 11. Decision-making - meaning, structure and types of decision-making problems. 12. Planning - the essence, breakdown of plans and the procedure for their compilation. 13. Organizing - essence, scope of management, models of organizational structures, creation of organizational units. 14. Control - meaning, types and stages of control processes. 15. People management - leadership styles, motivation, management grid.
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Learning activities and teaching methods
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- Contact hours
- 30 hours per semester
- Preparation for comprehensive test (10-40)
- 20 hours per semester
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| prerequisite |
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| Knowledge |
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| are not required |
| Skills |
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| are not required |
| Competences |
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| N/A |
| learning outcomes |
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| Knowledge |
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| will explain the process of creating workflows |
| defines individual standards of physiotherapy care |
| define and explain basic managerial functions |
| Skills |
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| implements national standards of quality and safety of provided health services at its own workplace |
| sets priority areas for quality improvement |
| collects and evaluates data for quality assessment |
| plans internal audits |
| leads the team and motivates to achieve common goals |
| uses tools to support quality management |
| coordinates the activities of the working group in preparing the medical facility for external quality control |
| uses selected managerial tools and techniques in solving partial tasks of physiotherapy practice |
| Competences |
|---|
| N/A |
| N/A |
| teaching methods |
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| Knowledge |
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| Interactive lecture |
| Skills |
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| Interactive lecture |
| Competences |
|---|
| Interactive lecture |
| assessment methods |
|---|
| Knowledge |
|---|
| Test |
| Skills |
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| Test |
| Competences |
|---|
| Test |
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Recommended literature
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Evropské základní standardy fyziterapeutické praxe. .
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UNIFY Unie fyzioterapeutů České republiky - Standardy Unify.
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BEDNAŘÍK, Milan. Kvalita péče ve zdravotnictví. Praha: Ústav práva a právní vědy, 2018. ISBN 978-80-87974-14-8.
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Blažek, Ladislav. Management: organizování, rozhodování, ovlivňování. Praha:Grada, 2014. ISBN 978-80-247-4429-2.
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Nenadál, Jaroslav. Management kvality pro 21. století. 2018. ISBN 978-80-7261-561-2.
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Pokorná, Andrea; Dolanová, Dana,; Štrombachová, Veronika; Búřilová, Petra; Kučerová, Jana,; Mužík, Jan. Management nežádoucích událostí ve zdravotnictví : metodika prevence, identifikace a analýza. 2019. ISBN 978-80-271-0720-9.
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ŠUPŠÁKOVÁ, Petra. Řízení rizik při poskytování zdravotních služeb: manuál pro praxi. 1. vydání. Praha: Grada Publishing, 2017, 260 s., 2017. ISBN 978-80-271-0062-0.
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Vodáček, Leo; Vodáčková, Oľga. Moderní management v teorii a praxi. 3., rozš. vyd. Praha : Management Press, 2013. ISBN 978-80-7261-232-1.
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