|
Lecturer(s)
|
|
|
|
Course content
|
- Parts of a commercial letter and their position on the page, envelope, - Job applications, CV, completing a form, letter of motivation, - Inquiry, model letters, phraseology, exercices, - Offer, answering an inquiry of a client, advertising letters and circulars, - Order, answering an offer, confirmation of an offer, - Delivery, note about sending, credit note, bank statement, - Payment, confirmation of receipt of goods, notice about payment, - Commercial information, request of information and answering this request, - Delay of delivery, excuse, complaint, answer, - Reason of complaint, acceptence of complaint, - Reminder, repeated reminder, request for postponement of payment, - Trade fairs, exhibitions, - Request for forms, organizational materials, completing of forms (application)
|
|
Learning activities and teaching methods
|
Collaborative instruction, Multimedia supported teaching, Skills demonstration, Individual study, Practicum
- Contact hours
- 26 hours per semester
- Undergraduate study programme term essay (20-40)
- 30 hours per semester
|
| prerequisite |
|---|
| Knowledge |
|---|
| The conditioning subject is UJP/FC8E. |
| Skills |
|---|
| - write a formal invitation |
| - use basic gestures used in francophone communication |
| - explain the difference between the basic legal forms of business in France |
| Competences |
|---|
| N/A |
| N/A |
| learning outcomes |
|---|
| Knowledge |
|---|
| - name greetings and closing phrases used in French business correspondence |
| - name the particulars of a written response to a demand and offer |
| - describe the particulars of an answer to a complaint or claim of goods or services |
| - name and describe activities related to the participation of a company in a fair in France |
| Skills |
|---|
| - dependently handle French business correspondence |
| - respond in writing to a demand and offer |
| - respond to complaints and claims relating to the supply of goods or services |
| - handle formalities related to the participation of a company in a fair in France |
| Competences |
|---|
| N/A |
| N/A |
| teaching methods |
|---|
| Knowledge |
|---|
| Practicum |
| Multimedia supported teaching |
| Skills demonstration |
| Collaborative instruction |
| Individual study |
| Skills |
|---|
| Practicum |
| Individual study |
| Discussion |
| Collaborative instruction |
| Competences |
|---|
| Practicum |
| Multimedia supported teaching |
| Collaborative instruction |
| Individual study |
| assessment methods |
|---|
| Knowledge |
|---|
| Skills demonstration during practicum |
| Seminar work |
| Continuous assessment |
| Skills |
|---|
| Skills demonstration during practicum |
| Seminar work |
| Continuous assessment |
| Competences |
|---|
| Skills demonstration during practicum |
| Seminar work |
| Continuous assessment |
|
Recommended literature
|
-
Grand, Odile. La correspondance personnele, administrative et commerciale. Paris : CLE International, 1991. ISBN 2.19.033371.7.
-
Sachs, Rudolf; Pohorská, Renata. Francouzská obchodní korespondence = Correspondance commerciale. Plzeň : Fraus, 1999. ISBN 80-85784-84-X.
|