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Lecturer(s)
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Vágnerová Renáta, Mgr.
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Žegklitz Karel
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Course content
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1. Company structure, departments, competencies 2. Creating business contacts, types of discussions 3. Communication with co-workers within the company 4. Smalltalk, creating personal contacts with co-workers 5. Planning business meetings, obligations to a superior 6. Telephone communication, its specifics 7. Causes of misunderstandings in internal communication 8. Receipt, processing, mediation of telephone calls 9. Conflict resolution in the workplace 10. Collection, transmission of information within the company 11. Creating and leading a project team, division of competencies 12. Excursion to the company 13. Test, evaluation
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Learning activities and teaching methods
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- Preparation for comprehensive test (10-40)
- 40 hours per semester
- Contact hours
- 52 hours per semester
- Presentation preparation (report in a foreign language) (10-15)
- 20 hours per semester
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| prerequisite |
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| Knowledge |
|---|
| knowledge at the level of UJP/NST6 or very good knowledge of German - CEFR level B1/ B2 |
| knowledge at the level of UJP/NST6 or very good knowledge of German - CEFR level B1/ B2 |
| Skills |
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| write an abstract and a short essay |
| prepare and give a presentation |
| write an abstract and a short essay |
| introduce a profession and workplace |
| prepare and give a presentation |
| write a CV and job application |
| participate in a job interview |
| write a formal and informal email |
| hold a discussion |
| introduce a profession and workplace |
| write a CV and job application |
| participate in a job interview |
| write a formal and informal email |
| hold a discussion |
| Competences |
|---|
| N/A |
| learning outcomes |
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| Knowledge |
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| Expand vocabulary related to phone conversations |
| identify language means suitable for discussion |
| identify language means suitable for discussion |
| identify communication means used to solve conflicts in the workplace |
| identify communication means used to solve conflicts in the workplace |
| name the rules for establishing a project team in a company |
| name the rules for establishing a project team in a company |
| Skills |
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| apply the acquired communication skills in real situations |
| communicate with colleagues in a company |
| receive and handle a business call |
| resolve a conflict in the workplace |
| create and lead a project team |
| divide competences in a workplace |
| describe the structure of a company |
| apply the acquired communication skills in real situations |
| Competences |
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| N/A |
| teaching methods |
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| Knowledge |
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| Collaborative instruction |
| Multimedia supported teaching |
| Skills demonstration |
| Individual study |
| Self-study of literature |
| Field trip |
| Discussion |
| Skills |
|---|
| Practicum |
| Skills demonstration |
| Students' portfolio |
| Individual study |
| Competences |
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| Collaborative instruction |
| Multimedia supported teaching |
| Skills demonstration |
| Individual study |
| Self-study of literature |
| Field trip |
| Discussion |
| Students' portfolio |
| assessment methods |
|---|
| Knowledge |
|---|
| Test |
| Seminar work |
| Skills demonstration during practicum |
| Continuous assessment |
| Group presentation at a seminar |
| Skills |
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| Test |
| Skills demonstration during practicum |
| Group presentation at a seminar |
| Competences |
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| Test |
| Seminar work |
| Skills demonstration during practicum |
| Continuous assessment |
| Group presentation at a seminar |
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Recommended literature
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Eismann, V. Erfolgreich am Telefon und bei Gesprächen im Büro. Berlin, Cornelsen Verlag, 2008. ISBN 978-3-06-020265-2.
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Eismann, V. Erfolgreich in Besprechungen. ISBN 978-3-06-020264-5.
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Kaufmann, Susan; Rohrmann, Lutz; Szablewski-Çavuş, Petra. Orientierung im Beruf. Berlin : Langenscheidt, 2008. ISBN 978-3-468-49169-6.
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Linthout,G.;Buscha,A. Geschäftskommunikation. Verhandlungssprache. Ismaning, 2007. ISBN 978-3-19-091598-9.
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Rohrer,H.;Schmidt,C. Kommunizieren im Beruf. Berlin, Langenscheidt KG, 2008. ISBN 978-3-468-90516-2.
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