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Lecturer(s)
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Course content
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1. Communication means during telephone calls outside the company 2. Phase, reception, course of calls from customers and partners of the company 3. Negotiation, confirmation of a business meeting 4. Complaint handling, telephone urgency 5. Answering machine - leaving a message and its subsequent processing 6. Acceptance of a business partner in the company 7. Customer care 8. Work in a foreign branch 9. Preparation and course of business negotiations 10. Business negotiations at the level of supplier - customer 11. Business offer, order - its acceptance, processing 12. Booking a business trip 13. Test, presentation
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Learning activities and teaching methods
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- Contact hours
- 52 hours per semester
- Presentation preparation (report in a foreign language) (10-15)
- 20 hours per semester
- unspecified
- 10 hours per semester
- Preparation for comprehensive test (10-40)
- 30 hours per semester
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| prerequisite |
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| Knowledge |
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| demonstrate knowledge corresponding to the subject UJP/NSF1 or a very good knowledge of the German language - level B2 of CEFR |
| identify the vocabulary related to phone conversations |
| identify language means suitable for a discussion |
| identify language means suitable for solving conflicts in the workplace |
| Skills |
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| communicate with colleagues in a company |
| receive and handle a business call |
| resolve a conflict in the workplace |
| create and lead a project team |
| divide competences in a workplace |
| apply the acquired communication skills in real situations |
| describe the structure of a company |
| Competences |
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| N/A |
| learning outcomes |
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| Knowledge |
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| identify the means of communication suitable for phone conversations |
| identify the vocabulary of business meetings |
| identify the language means necessary to organize a business trip |
| name the rule for working in a foreign branch |
| Skills |
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| apply the means of communication to real situations |
| arrange a business meeting |
| conduct a business meeting |
| handle the order process, complaint |
| book a business trip |
| answer customer's questions |
| receive business calls, leave a message on the answering machine |
| negotiate with the supplier |
| respond to business demand with an adequate offer |
| Competences |
|---|
| N/A |
| teaching methods |
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| Knowledge |
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| Collaborative instruction |
| Multimedia supported teaching |
| Skills demonstration |
| Individual study |
| Self-study of literature |
| Practicum |
| Field trip |
| Skills |
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| Practicum |
| Skills demonstration |
| Self-study of literature |
| Collaborative instruction |
| Competences |
|---|
| Practicum |
| Collaborative instruction |
| Multimedia supported teaching |
| Skills demonstration |
| Self-study of literature |
| Individual study |
| Field trip |
| assessment methods |
|---|
| Knowledge |
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| Test |
| Skills demonstration during practicum |
| Continuous assessment |
| Individual presentation at a seminar |
| Skills |
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| Test |
| Skills demonstration during practicum |
| Individual presentation at a seminar |
| Competences |
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| Test |
| Skills demonstration during practicum |
| Individual presentation at a seminar |
| Continuous assessment |
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Recommended literature
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Eismann, V. Erfolgreich am Telefon und bei Gesprächen im Büro. Berlin, Cornelsen Verlag, 2008. ISBN 978-3-06-020265-2.
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Eismann, V. Erfolgreich in Verhandlungen. Berlin, Cornelsen Verlag, 2006. ISBN 978-3-06-020262-1.
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Guenat,G.;Hartmann,P. Deutsch für das Berufsleben. Stuttgart. ISBN 978312675725-6.
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Guenat,G.;Hartmann,P. Deutsch für das Berufsleben. Stuttgart. ISBN 978312675726-3.
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Kaufmann, Susan; Rohrmann, Lutz; Szablewski-Çavuş, Petra. Orientierung im Beruf. Berlin : Langenscheidt, 2008. ISBN 978-3-468-49169-6.
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Linthout,G.;Buscha,A. Geschäftskommunikation. Verhandlungssprache. Ismaning, 2007. ISBN 978-3-19-091598-9.
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Rohrer,H.;Schmidt,C. Kommunizieren im Beruf. Berlin, Langenscheidt KG, 2008. ISBN 978-3-468-90516-2.
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